Finance & administration
Too much time on the repeat work?
Free your team to focus on cash, control and the decisions that matter.
AI specialists for retail
AI expertise that understands your business.
And delivers.
We help businesses understand where AI will make a difference, build solutions around their systems and embed them in everyday operations.
We work with businesses of all sizes in many industries, with retail at our core. Our people have led teams, run operations and delivered technology, so we understand the challenges that come with making change happen.
Not sure where to start? Explore our AI Opportunity Workshop
Some of the businesses we’ve worked with
The problems we solve
Where could AI help your business?
Less time lost to repetition. Better decisions. More room for your people to serve customers. Explore the work you want to change.
Customers & sales
Interest isn’t turning into enough sales?
Make it easier to find the right product, choose an offer and come back for more.
Trading & stock
Bestsellers missing. Slow stock building up?
Anticipate demand and make better decisions about stock, promotions and margin.
Store teams
Admin keeps getting in the way of customers?
Give colleagues useful answers, clearer priorities and more time on the shop floor.
Customer service
Too much chasing. Too many repeat contacts?
Help advisers find trusted answers, resolve issues first time and spend less time writing up.
* Published examples: Sweaty Betty (Dynamic Yield, 2023); Morrisons (Blue Yonder, 2017); Currys (Zebra); Sainsbury’s (Engage Hub, 2025). Results depend on the business and implementation.
Finance & administration
Take repetition out of finance.
- Capture invoice information, match records and flag exceptions.
- Reduce repeated entry and make approvals easier to follow.
- Bring receivables, cash forecasts and supplier spend into clearer view.
Where to focus Choose one invoice or reconciliation task that slows the team down.
Customers & sales
Turn more interest into business.
- Recommend relevant products using browsing and buying patterns.
- Test targeted offers, useful follow-ups and more relevant campaigns.
- Use customer feedback to improve the shopping journey.
Where to focus Focus on one customer group or a point where shoppers leave without buying.
Trading & stock
Put stock where it can sell.
- Forecast demand and flag likely gaps or overstocks earlier.
- Support replenishment and allocation across locations and channels.
- Compare promotion and markdown options against stock and margin goals.
Where to focus Choose a category where missed sales or slow stock are holding you back.
Store teams
Give your people time back.
- Plan routine work and staffing around customer demand.
- Help colleagues find trusted guidance and turn handovers into clear actions.
- Build AI confidence with practical examples from their own work.
Where to focus Pick one recurring task or question that interrupts the store day.
Customer service
Help customers get answers first time.
- Bring approved answers and suggested next steps into the adviser’s workflow.
- Draft conversation summaries and complete case records for your team to review.
- Spot recurring reasons for contact and turn them into service improvements.
Where to focus Choose one recurring enquiry and connect advisers to the guidance they need.
Focused AI services
Choose the help you need now.
Short engagements for SMEs and teams in larger organisations. Each has a fixed fee and clear outputs, agreed before we begin.
Not sure where AI could help?
AI Opportunity Workshop
A prioritised opportunity shortlist and an initial action plan.
Workshop + follow-up
Explore the workshopAlready know the bottleneck?
Review one task
A recommended approach and a plan for one task or related workflow.
1–2 days of focused work, depending on complexity.
See task review
Help your people use AI well.
AI training for your team
Hands-on learning, exercise materials and an AI Quick Start Guide.
Half-day workshops.
See AI training
Already paying for tools such as Copilot?
Get more from your existing AI tools
Working examples or agreed configuration, a short guide and next steps.
Half-day workshop.
See tools help
Ready to try a solution?
Build your first agent or automation
A scoped build or pilot, test evidence, documentation and guided handover.
A first pilot could be working within days.
See first builds35 of 37 feedback respondents would recommend our training. Read the story
Consulting, delivery and AI leadership
Already planning something bigger?
Deliver a defined requirement
Bring a business problem, roadmap or prototype. We design, engineer and integrate the solution, with testing, adoption and handover.
Explore AI and automation deliveryKeep expertise alongside your team
Fractional AI leadership, a shared roadmap and agreed consulting and delivery capacity as your priorities change.
Explore AI leadership and partnershipDeciding where to invest across the business? Explore the AI Partner Diagnostic
How we work
Start with the business problem. Keep people in control.
Agree the result, use the right information and systems, test what changes, and equip the people who will use it.
How we deliver value and protect your dataWhy Ignite
We’ve been responsible for making change work.
Our founders have held senior roles in retail technology, operations and transformation. We combine that experience with consulting, data, architecture and engineering expertise.
We work with your priorities, systems and cloud environment, explaining what fits, what needs to change and the trade-offs before you invest.
Recognition along the way
Proud to be shortlisted.
Birmingham Tech Awards
Start-up of the Year
2025
British Data Awards
Data for Good Consulting Initiative
2026
Birmingham Tech Week Awards
Scaleup of the Year
2026
Talk to Ignite
Let’s talk about the outcome you need.
Spend 30 minutes with a member of our team talking through what you want to change, what is getting in the way and whether Ignite is the right partner to help.
