Finance & administration
Too much time on the repeat work?
Free your team to focus on cash, control and the decisions that matter.
AI specialists for retail
AI expertise that understands your business.
And delivers.
We’ve led retail operations, transformation and technology teams. We bring that experience together with AI consulting and engineering to help you tackle business problems, build working solutions and get them working for your people.
From deciding where to invest to designing, building and integrating a solution, we focus on what will make a difference to your business.
For SMEs and larger organisations. Retail is our specialism, with experience across other sectors.
Some of the businesses we’ve worked with
The problems we solve
Where could AI help your business?
Less time lost to repetition. Better decisions. More room for your people to serve customers. Explore the work you want to change.
Customers & sales
Interest isn’t turning into enough sales?
Make it easier to find the right product, choose an offer and come back for more.
Trading & stock
Bestsellers missing. Slow stock building up?
Anticipate demand and make better decisions about stock, promotions and margin.
Store teams
Admin keeps getting in the way of customers?
Give colleagues useful answers, clearer priorities and more time on the shop floor.
Customer service
Too much chasing. Too many repeat contacts?
Help advisers find trusted answers, resolve issues first time and spend less time writing up.
* Examples of results reported by other retailers in publicly available case studies. Outcomes depend on the business and implementation.
View examples and sources
Sweaty Betty · UK recommendation-widget test, reported 2023
Sweaty Betty reported a 3% uplift in average order value in a UK test of AI-powered product recommendation widgets. This is a test result from that retailer.
Dynamic Yield case study (PDF)Morrisons · forecasting and automated replenishment, reported 2017
Morrisons reported up to 30% fewer shelf gaps after introducing forecasting and automated ordering. This historical result was reported in 2017.
Read the published Morrisons exampleCurrys · scheduling and task management across its UK & Ireland estate
Scheduling improvements released approximately 900 management hours across Currys’ 296-store UK and Ireland estate over a two-month peak period. This was a scheduling and automation result; the saving is not attributed solely to AI.
Zebra customer storyArgos · AI-powered customer routing, reported 2025
Engage Hub reports that AI-powered contextual routing across Argos voice and live-chat channels reduced average handling time by over 33%. This is a supplier-reported result from the Argos implementation.
Engage Hub customer resultFinance & administration
Take repetition out of finance.
- Capture invoice information, match records and flag exceptions.
- Reduce repeated entry and make approvals easier to follow.
- Bring receivables, cash forecasts and supplier spend into clearer view.
Where to focus Choose one invoice or reconciliation task that slows the team down.
Customers & sales
Turn more interest into business.
- Recommend relevant products using browsing and buying patterns.
- Test targeted offers, useful follow-ups and more relevant campaigns.
- Use customer feedback to improve the shopping journey.
Where to focus Focus on one customer group or a point where shoppers leave without buying.
Trading & stock
Put stock where it can sell.
- Forecast demand and flag likely gaps or overstocks earlier.
- Support replenishment and allocation across locations and channels.
- Compare promotion and markdown options against stock and margin goals.
Where to focus Choose a category where missed sales or slow stock are holding you back.
Store teams
Give your people time back.
- Plan routine work and staffing around customer demand.
- Help colleagues find trusted guidance and turn handovers into clear actions.
- Build AI confidence with practical examples from their own work.
Where to focus Pick one recurring task or question that interrupts the store day.
Customer service
Help customers get answers first time.
- Bring approved answers and suggested next steps into the adviser’s workflow.
- Draft conversation summaries and complete case records for your team to review.
- Spot recurring reasons for contact and turn them into service improvements.
Where to focus Choose one recurring enquiry and connect advisers to the guidance they need.
Our work
See what we’ve helped clients put into practice.
60%+ less time on repetitive finance tasks
Five automations helped a UK retailer reduce invoice admin and speed up approvals.
Explore the finance workReviews cut from 20 minutes to 2–3 minutes
Automated checks helped people review cases faster and focus on exceptions.
Explore the reconciliation workAsk a question. Explore your data.
An Azure MVP and separate CRM proof of value tested business questions in everyday language.
Explore the MVP and proof of valueHow we work
Start with the problem you need to solve.
Decide where to invest
Our AI Partner Diagnostic connects business priorities, feasibility and expected value in a prioritised roadmap. Typically 4-8 weeks, depending on scope, scale and business size.
Explore the DiagnosticDesign, engineer and embed
Start directly with a defined requirement. We agree the architecture, integration, controls and acceptance measures, then deliver with your team.
Explore AI and automation deliveryKeep delivering as your priorities change
Retain agreed consulting and technical expertise around a shared roadmap, approved delivery and reviews of value, risk and adoption.
Explore AI Value PartnershipA Diagnostic can stand alone or lead into delivery and partnership. If your requirement is already defined, we can start there.
AI literacy and training
Make sense of AI. Put it to work.
Help your people recognise where AI can help, use it well and know when to question an answer.
Learning is shaped around the roles, tasks and information your team handles. Safe use, hands-on exercises and discussion connect the training to everyday work.
Explore AI training
Why Ignite
We’ve been responsible for making change work.
We understand the operating decisions behind the technology.
Our founders have held senior roles in retail technology, operations and transformation. We bring that experience together with consulting, data, architecture and engineering expertise.
We begin with your priorities, existing systems and cloud environment. We use what fits, identify what needs to change and explain the trade-offs before you invest.
A focused improvement, a wider implementation or an ongoing partnership: scope, people and responsibilities are agreed around the work you need.
Meet IgniteRecognition along the way
Proud to be shortlisted.
Birmingham Tech Awards
Start-up of the Year
2025
British Data Awards
Data for Good Consulting Initiative
2026
Birmingham Tech Week Awards
Scaleup of the Year
2026
Talk to Ignite
Let’s talk about the outcome you need.
Spend 30 minutes with Neil talking through what you want to change, what is getting in the way and whether Ignite is the right partner to help.
