Customer service AI
Give advisers the knowledge and support to resolve more issues, reduce repeat contact and make every customer conversation count.
Talk about your customer service challenges
AI for the work that matters
Bring relevant answers from approved guidance into the adviser’s workflow, with source links and suggested next steps. Help newer colleagues draw on the knowledge of experienced team members.
More issues resolved, more consistent advice and fewer unnecessary escalations.
Flag missing information, highlight outstanding actions and prepare complete case records for the person responsible to approve.
Fewer avoidable follow-ups, less rework and a smoother experience when customers need to contact you again.
Turn calls and chats into draft summaries that advisers can check, edit and approve. Carry the important details into the next handover.
Less after-call administration and more capacity for the conversations that need attention.
Analyse conversation themes and quality-review findings to identify recurring problems, root causes and useful coaching opportunities.
Less repeat demand, more focused coaching and a clearer view of where to improve the service.
Published research
15%Average increase in issues resolved per hourA workplace study of 5,172 customer-support agents found that access to an AI assistant increased issues resolved per hour by 15% on average. Gains varied across agents, with less experienced colleagues benefiting most.
Brynjolfsson, Li & Raymond · The Quarterly Journal of Economics, 2025A useful first step
Choose a common enquiry and connect advisers to the guidance they need. Then build towards joined-up case completion, summaries and service insight around the whole customer journey.
Track first-contact resolution, repeat contacts, customer feedback, escalations, record quality and after-call effort.
The right help around the task
Connect useful knowledge and case information, with clear ownership and access.
Explore Data foundationsBuild and test a focused improvement within the way your team works.
Explore AI & automation deliveryHelp colleagues understand, question and use new tools with confidence.
Explore AI TrainingTalk to Ignite
Bring a requirement, a prototype or an operational problem. We’ll discuss scope, dependencies and whether Ignite is the right partner.
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